Southeast Asia Financial Service Providers 2023 Impact Report
Overview
This study is an addendum to “Financial Inclusion in Post-COVID Southeast Asia: Accelerating Impact Beyond Access”, a study conducted by the Centre for Impact Investing and Practices (CIIP), in collaboration with the United Nations Capital Development Fund (UNCDF) and Helicap and supported by 60 Decibels. This report was launched in June 2023 and can be found here. This addendum is prepared by 60 Decibels and funded by CIIP.
This deep dive into customer impact was carried out to highlight best practices that enable better financial health outcomes in Southeast Asia. Between October 2022 and June 2023, 60 Decibels & CIIP worked with 31 Financial Service Providers and spoke to 8,498 clients in 6 countries to understand customer impact and experiences as a result of having access to lending and technology in Southeast Asia. The data and insights reflect customer profile, access, business impact, household impact, client protection, financial resilience, agency, and digitisation.
The data and insights within this addendum provide additional analyses not contained within the June report, including data from three additional FSPs and 1,974 customers for whom data collection was ongoing at the time of the report’s publication. 60 Decibels used a 39-question standard survey among six dimensions of impact to provide 100% comparability across Financial Service Providers performance according to its benchmarks.
The purpose of releasing this deep-dive analyses is in the spirit of CIIP’s mission to build knowledge assets that can be accessed as public goods by the industry. It is 60 Decibels’ hope that this will serve as valuable market intelligence that investors and companies alike can use to make sense of Southeast Asia's financial inclusion landscape and use this to guide strategies to achieve greater impact.
Download the Southeast Asia Financial Service Providers 2023 Impact Report here.